How do I care for my wood products?+
Hand wash wood spatulas, trays, cutting boards, and bowls with mild soap and warm water. Do not soak them or place them in the dishwasher. Dry immediately and oil periodically with food-safe mineral or wood oil.
Are ceramic and stoneware pieces dishwasher or microwave safe?+
Care requirements vary by product. Please follow the instructions on the individual product page. When in doubt, hand washing helps protect the glaze and finish over time.
What are your shipping times and costs?+
We currently ship within the United States. Shipping is a $10 flat rate for orders under $50 and free for orders of $50 or more. Available delivery estimates are shown during Shopify checkout.
What is your return policy?+
Most items may be returned within 14 days of delivery. Returns are subject to a $12 processing fee, but we provide the prepaid return label at no additional charge. The processing fee is waived if an item arrives damaged, defective, or incorrect. We do not offer exchanges. Email support@herthhomeproducts.shop to start a return. Read the full policy.
What if my item arrives damaged?+
Email support@herthhomeproducts.shop within 7 days of delivery with your order number and photos of the damage. We’ll provide a prepaid return label and issue a full refund after the return is received and inspected.
Do you offer custom or personalized orders?+
Custom availability depends on the item. Email us before ordering to discuss your request. Approved custom or personalized orders are final sale.
Do you offer wholesale or bulk pricing?+
We welcome wholesale and bulk inquiries. Email us with the products, quantities, and timing you have in mind.
Do you ship internationally?+
Not at this time. Herth Home Products currently ships within the United States only.
Can I add a gift note or gift wrapping?+
Email us before placing your order and we’ll let you know what is possible for your selected item.
What materials do you use?+
Our pieces use natural materials such as acacia and teak wood, stoneware, and ceramic. Variations in color, grain, and texture are part of each piece’s character.