Return window
You may return most items within 14 days of delivery for a refund.
Condition requirements
To qualify for a return, items must be unused and in original condition, in their original packaging with any tags or labels attached, and free of damage caused after delivery.
Return fees
Returns are subject to a $12 processing fee, which is deducted from your refund. We will provide a prepaid return label at our cost, so there is no additional return-shipping fee.
If we made a mistake
If you received a damaged, defective, or incorrect item, the processing fee is waived. We’ll provide a prepaid return label and issue a full refund after the return is received and inspected. Contact us within 7 days of delivery with photos of the issue.
Non-returnable items
- Custom or personalized orders
- Items marked Final Sale or Clearance
- Items damaged due to customer misuse, including ceramics placed in a dishwasher against their care instructions or wood items left to soak
How to start a return
- Email support@herthhomeproducts.shop with your order number and reason for return.
- We’ll send return instructions and a prepaid return label at no additional charge.
- Pack the item securely and ship it back within 7 days of approval.
- After we receive and inspect the item, we’ll deduct the applicable $12 processing fee and process the remaining refund within 5–10 business days to your original payment method.
Exchanges
We do not offer exchanges. If you would like a different item, size, or color, please return the original eligible item and place a new order.
Shipping area
Herth Home Products currently ships within the United States only.